Join TheFork and champion restaurant culture as a Customer Success Manager. This role involves managing restaurant activations, driving adoption and usage, and handling inbound cases. As a key figure in the UK market, you will act as a TheFork Pay ambassador and coordinate with Gift Cards/B2C teams.
Requirements
- Experience in a B2B customer-facing role (Customer Success, Account Management or Customer Support)
- Comfortable with phone-based communication, including outbound calls and follow-ups
- Able to handle operational and technical topics, especially related to payments
- Strong communication skills and ability to work cross-functionally
- Native or fluent English is mandatory
Benefits
- Flexible working environment
- Competitive fixed salary and bonus
- Lunch vouchers
- International teams and a multicultural environment
- Highly inclusive working environment
- Lifestyle benefits
- Continuous learning and development programs
- Free access to the Calm app
- Dedicated parental leave and caregiver leave policies
- Program dedicated to work-life balance
- Health insurance
- Life & Disability Insurance
- Amazing offices with dining and leisure area