Customer Success Manager - TF Pay (UK)

Join TheFork and champion restaurant culture as a Customer Success Manager. This role involves managing restaurant activations, driving adoption and usage, and handling inbound cases. As a key figure in the UK market, you will act as a TheFork Pay ambassador and coordinate with Gift Cards/B2C teams.

Requirements

• Experience in a B2B customer-facing role (Customer Success, Account Management or Customer Support)
• Comfortable with phone-based communication, including outbound calls and follow-ups
• Able to handle operational and technical topics, especially related to payments
• Strong communication skills and ability to work cross-functionally
• Native or fluent English is mandatory

Benefits

• Flexible working environment
• Competitive fixed salary and bonus
• Lunch vouchers
• International teams and a multicultural environment
• Highly inclusive working environment
• Lifestyle benefits
• Continuous learning and development programs
• Free access to the Calm app
• Dedicated parental leave and caregiver leave policies
• Program dedicated to work-life balance
• Health insurance
• Life & Disability Insurance
• Amazing offices with dining and leisure area