Contact Center Trainer
The Sydney Call Centre Inc.Tennessee, United States • New Jersey, United States
Posted October 26, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is seeking a skilled Contact Center Trainer to deliver high-impact training programs for agents and improve client experiences. The role involves developing training materials, conducting onboarding, and collaborating with teams to enhance customer service. This position requires a motivated individual with excellent communication skills and a passion for coaching.
Requirements
- WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
- Bachelor’s degree in Education, Communications, or a related field (preferred).
- 2+ years of experience as a trainer in a BPO or high-volume contact center.
- Strong facilitation, communication, and interpersonal skills.
- Fluent in English and Spanish.
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
