Experienced Call Center Trainer
The Sydney Call Centre Inc.Tennessee, United States • California, United States • Ohio, United States • Florida, United States • College Station, Texas, United States • New Mexico, United States • Tucson, Arizona, United States
Posted November 1, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI, a leading BPO company, is seeking an Experienced Call Center Trainer to deliver high-impact training programs and support continuous learning for agents. This role focuses on onboarding, upskilling, and providing coaching to drive agent success in a fast-paced environment. The company values employee contributions and offers competitive compensation and benefits.
Requirements
- 3+ years of experience as a trainer in a BPO or contact center.
- Strong facilitation and communication skills.
- Experience with LMS platforms and virtual training tools.
- Knowledge of adult learning principles and instructional design.
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
