Contact Center Trainer
MCIWichita, Kansas, United States
Posted October 10, 2025
Full Time
About the Company
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
Job Description
We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences.
Requirements
- Bachelor's degree in Education, Communications, or a related field (preferred)
- 2+ years of experience as a trainer in a BPO or high-volume contact center
- Strong facilitation, communication, and interpersonal skills
- Fluent in English and Spanish
- Experience with Learning Management Systems (LMS) and virtual training tools
- Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers)
- Ability to manage multiple training batches in a fast-paced environment
- Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code