Guest Services Team Member - Cyclone Ballparks

Join the Guest Services Team at Cyclone Ballparks as a Part-Time Guest Services Team Member. Provide excellent customer service to guests, be knowledgeable about facility programs, and assist with venue preparation for events. Must have 2+ years of customer service experience, a high school diploma or GED, and a valid driver's license.

Requirements

• Greet guests and provide information and way finding as needed
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Record waivers and event information
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Manage the inventory of the office supplies and reorder items as needed
• Assist with venue preparation for events
• Assist during major events with event and parking operations
• Assist and transport guests as needed around the facility during events
• Complete special projects, daily assignments, and other duties as assigned

Benefits

• Unclear