Guest Services Team Member - Shepherdsville Aquatic Center

Guest Services Team Member provides excellent customer service to guests and displays knowledge of the facility's programs and offerings. The role involves greeting members and guests, selling membership packages, operating multi-line phones, and maintaining confidentiality and discretion with guest and Team Member information.

Requirements

• Must be at least 16 years of age
• Possess a valid Driver's License
• Customer service experience preferred
• Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Proficient computer skills with basic software platforms
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others