Guest Services Team Member - East Texas A&M Agricultural Center and Arena

Join our team as a Guest Services Team Member at the East Texas A&M Agricultural Center and Arena in Commerce, TX. We deliver the ultimate tournament experience for players, families, and coaches. You will be part of a championship level team focused on fun, fulfillment, and service.

Requirements

• Greet guests and provide information and way finding as needed
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable about facility programs and offerings
• Operate multi-line phones
• Record waivers and event information
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Manage the inventory of the office supplies and reorder items as needed
• Assist with venue preparation for events
• Assist during major events with event and parking operations
• Assist and transport guests as needed around the facility during events
• Complete special projects, daily assignments, and other duties as assigned