Patient Navigator - Primary Care

Provides support and guidance to patients referred to outside entities for follow up medical care to ensure all necessary care is received.

Requirements

• Manage referrals in the external work queue.
• Attend to Patient Navigation referrals in the internal work queue.
• Work collaboratively with the primary care providers to ensure the referrals are successfully addressed.
• Engage all members of the medical team internal and external to successfully engage in care coordination.
• Retrieve results from Care Everywhere and Clinisync and know how to manage these results.
• Assist patients with identifying and overcoming barriers to attending to medical needs.
• Work collaboratively with the medical records teams to ensure all necessary documentation is in the medical chart.
• Educates patients on the importance of consistent medical care and having an identified provider rather than utilizing the emergency department.
• Attend all scheduled agency and department meetings
• Engages in supervision as scheduled.
• Contributes to the department processes and identify ways to be more efficient with referral tracking.
• Manage multiple projects and reporting expectations at one time