Help Desk Technician - Tier 2

The IT Helpdesk Analyst will provide technical support to internal staff, clients, and partners while ensuring systems remain efficient, secure, and reliable. The ideal candidate will be detail-oriented, highly communicative, and thrive in solving problems in a fast-paced environment.

Requirements

• 2 years of IT experience in a helpdesk or technical support role
• Degree in Computer Science, Information Systems/Technology, or equivalent professional experience
• Strong problem-solving skills with the ability to troubleshoot effectively under pressure
• Excellent customer service skills and a sense of urgency in resolving issues
• High attention to detail with the ability to multitask
• Clear and professional communication skills, both verbal and written
• Service-oriented mindset with a focus on resolving customer concerns quickly
• Strong organizational skills and the ability to prioritize competing tasks