Help Desk Support Technician II

The Help Desk Support Technician II is a critical member of the IT team, providing advanced technical support and acting as a Tier 2 escalation point for the Help Desk team. This role is responsible for the efficient diagnosis and resolution of complex hardware, software, and network issues.

Requirements

• High school diploma or equivalent, Associate’s degree in Information Technology preferred;
• CompTIA A+ required; Network+, Security+, or Microsoft certifications preferred;
• Minimum 3 years of hands-on experience with workstation support, including operating systems, applications, and hardware support in a 200+ user environment;
• Minimum 2 years of experience troubleshooting client-side networking and connectivity issues;
• Strong knowledge of Microsoft environments, Active Directory, TCP/IP networking, and network printing;
• Experience with Virtual Desktop Infrastructure (VDI) and remote support tools;
• Strong MS Outlook, MS Office, and enterprise application support skills;
• Knowledge of antivirus, anti-spyware, and endpoint protection solutions;
• Proven ability to work effectively in a results-driven, customer service-oriented support team;
• Excellent communication, organizational, and customer service skills;
• Ability to multi-task with strong organizational and time management skills;
• Good self-direction and ability to problem solve and work as a team;
• A sense of humor.

Benefits

• Paid Time Off
• Health Insurance
• Retirement Plan
• Life Insurance
• Short-Term Disability Insurance