Help Desk Technician II
CMI Media GroupNew York, New York, United States
Posted March 2, 2026
Full Time
About the Company
CMI Media Group, a WPP‑owned full‑service media agency, specializes exclusively in health, wellness, and pharmaceutical marketing. The firm delivers end‑to‑end solutions—including audience strategy, media planning and buying, data analytics, and direct‑response customer experience—to help top healthcare brands reach both HCPs and patients. Leveraging cutting‑edge technology, proprietary data, and a deep bench of industry talent, CMI offers seamless, integrated capabilities that set it apart as the leading media partner in the healthcare sector. With seven U.S. offices, the agency serves a global client base while maintaining a focused, expertise‑driven culture.
Job Description
Compas is seeking a proactive and skilled Help Desk Support Technician II to fortify our IT operations and transform our enterprise technology environment. As a Help Desk Support Technician II, you will be instrumental in the day-to-day operation and continuous strategic improvement of our IT infrastructure and end-user services.
Requirements
- Minimum of 2-3 years of proven hands-on experience in a Help Desk, Desktop Support, or IT Support role within an enterprise environment
- OR a Computer Science degree (or related technical field) with relevant practical experience
- Windows Expertise: Strong experience with Windows 10 and Windows 11
- Microsoft 365 Proficiency: Proficient use of Microsoft Office applications (Microsoft 365) and basic administration within the O365 ecosystem
- Foundational IT Knowledge: Basic understanding of Active Directory, Azure Active Directory, Group Policy, and Networking (WAN/LAN, DNS, DHCP, VPN)
- Security Awareness: Familiarity with Endpoint Detection and Response (EDR) or Endpoint Protection Platform (EPP) tools (e.g., Defender)
- Adaptability: Demonstrated ability to learn new technology, adapt to changing IT landscapes, and effectively train others
- Problem-Solver: Strong analytical skills and keen attention to detail
- Communication: Excellent written and verbal communication skills
- Team Player: Ability to work cohesively within a team and contribute to a collaborative environment
- Flexibility: Reliable transportation for occasional travel between offices, and the ability to work flexible and on-call hours as needed
