HumanTouch is seeking an experienced IT Support Specialist to provide high-level technical support in a professional, customer-focused environment.

Requirements

Serve as an escalation point for the Support Desk and ensure timely resolution of issues within SLA guidelines
Configure, deploy, maintain, and troubleshoot end user devices including laptops, desktops, tablets, mobile phones, printers, and IP-based phones
Support audio visual and video conferencing systems for conference rooms and multi-office meetings
Assist with Active Directory user account maintenance and basic systems administration
Document and report all incidents and service requests accurately
Resolve Tier 2 incidents received via phone, web, walk up, chat, and email
Provide desk side assistance when remote troubleshooting is insufficient
Issue, configure, and ship new or loaner IT equipment to end users, including remote locations
Work on-site daily with government customers and IT leadership

Benefits

Requirements

Serve as an escalation point for the Support Desk and ensure timely resolution of issues within SLA guidelines

Configure, deploy, maintain, and troubleshoot end user devices including laptops, desktops, tablets, mobile phones, printers, and IP-based phones

Support audio visual and video conferencing systems for conference rooms and multi-office meetings

Assist with Active Directory user account maintenance and basic systems administration

Document and report all incidents and service requests accurately

Resolve Tier 2 incidents received via phone, web, walk up, chat, and email

Provide desk side assistance when remote troubleshooting is insufficient

Issue, configure, and ship new or loaner IT equipment to end users, including remote locations

Work on-site daily with government customers and IT leadership