Trainer - English

Teleperformance Malaysia is seeking a Trainer to join their Client Operations team, acting as a support resource for the Customer Service team. The trainer will share expertise, provide guidance, and ensure consistent performance standards are met. They will facilitate upskilling, create tests, and coach new hires.

Requirements

• Bachelor's Degree or equivalent experience in a call centre or business-related field.
• Proficiency in English (spoken and written).
• Minimum of 2 years training experience in a BPO setting.
• Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on instructional design is an advantage.
• Usage of MS Office and typing speed of 30 WPM.