Trainer - English

Teleperformance Malaysia is seeking a Trainer to support its Customer Service team, ensuring performance standards are met. The role involves facilitating training sessions, creating assessments, and providing guidance to new hires. It's a key support role within the Customer Service team.

Requirements

• Bachelor's Degree or equivalent experience in a call centre or business-related field.
• Proficiency in English (spoken and written).
• Minimum of 2 years training experience in a BPO setting.
• Working experience with a premium account (B2C or B2B preferred).
• Knowledge on instructional design is an advantage.
• Usage of MS Office and typing speed of 30 WPM.
• Ability to follow BEST T&D.