Trainer - English

Teleperformance Malaysia is seeking a Trainer to join their Customer Service team. The trainer will provide expertise, guidance, and ensure consistent performance standards, acting as a key support to the team. The role involves facilitating new hires, upskilling existing specialists, and creating knowledge tests. They will work closely with the Training Manager to adjust the curriculum as needed.

Requirements

• Bachelor's Degree or equivalent experience in a call centre or business-related field
• Proficiency in English (spoken and written)
• Minimum of 2 years training experience in a BPO setting
• Usage of MS Office and typing speed of 30 WPM
• Knowledge on instructional design is an advantage