Customer Service Team Lead - English

Teleperformance Malaysia is seeking a Customer Service Team Lead to support the Customer Service team, act as a key support person, and ensure performance standards are met. The role involves mentoring team members, leading a team, establishing goals, and delivering data-driven solutions. It requires strong communication and analytical skills.

Requirements

• Bachelor Degree preferred
• Proficiency in English (spoken and written)
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience