Customer Service Team Lead - English

Teleperformance Malaysia is seeking a Customer Service Team Lead to support their Customer Service team. The role involves providing guidance, ensuring performance standards are met, and building a high-performing team through mentorship, strategic thinking, and problem-solving. The ideal candidate will have experience in fast-paced environments and strong communication skills.

Requirements

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.