Customer Service Team Lead - English

Teleperformance Malaysia is seeking a Customer Service Team Lead to join their team. The role focuses on providing expert support to the Customer Service team, mentoring team members, and ensuring excellent performance standards. The role requires strong leadership, problem-solving, and communication skills.

Requirements

• Bachelor Degree preferred
• Proficiency in English (spoken and written)
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience