Technical Support Specialist (L1)
SyrveCairo, Cairo, Egypt
Posted May 31, 2025
Full Time
About the Company
Syrve is a leading provider of restaurant software and hospitality solutions designed to streamline operations and enhance the customer experience. Our modern, integrated platform unifies front-of-house, back-of-house, and back-office functions, empowering businesses to focus on what they do best. By offering smarter, simpler tools, Syrve helps hospitality enterprises achieve operational excellence and build a strong competitive advantage.
Job Description
Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. We are looking for a Technical Support Specialist to join our team and provide exceptional support to our users.
Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software (eg. AnyDesk, TeamViewer).
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- BS degree in Information Technology, Computer Science, or a relevant field.
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
Benefits
- Engaging work environment with highly qualified specialists.
- Opportunities for professional development and career growth.
- Competitive paid time off and paternity leave.
- The chance to work in an international company with a diverse team.
- Compensation for English language course.
- Comprehensive health insurance coverage.
