Sr. Technical Support Specialist
Madre Integrated EngineeringDoha, Qatar
Posted December 4, 2025
Full Time
About the Company
Madre Integrated Engineering is a Qatar‑based multinational firm that specializes in triangular employment and outsourcing, connecting global talent with high‑value engineering and infrastructure projects. Leveraging a unique triangular model, the company supplies skilled manpower, delivers agile project solutions, and offers end‑to‑end facilities management, enabling clients to focus on core objectives. With a deep network across diverse industries, Madre assembles dynamic teams that drive innovation and exceed project expectations. The firm’s commitment to excellence, cross‑border collaboration, and comprehensive service integration distinguishes it as a leader in global talent and facilities solutions.
Job Description
The Senior Technical Support Specialist will provide advanced technical assistance and serve as a key escalation point for complex IT issues across Qatar.
Requirements
- Serve as the primary escalation point for complex hardware, software, and network issues.
- Lead and mentor Technical Support Specialists, providing guidance and support where needed.
- Troubleshoot and resolve advanced technical problems related to workstations, operating systems, applications, and network connectivity.
- Support and maintain IT infrastructure, including servers, network devices, and system configurations as assigned.
- Manage and prioritize support tickets, ensuring timely and accurate resolution in line with IT service standards.
- Plan and assist with system upgrades, deployments, and rollouts across museum locations.
- Maintain detailed documentation, including troubleshooting procedures, configurations, and technical guides.
- Coordinate with other IT teams to ensure seamless operation of systems and services.
- Provide user training and best-practice guidance to enhance IT awareness and efficiency.
- Ensure all work adheres to IT security policies, standards, and operational processes.
- Participate in IT projects, contributing technical expertise to improve system performance and reliability.