Sr. Helpdesk Specialist
Madre Integrated EngineeringAl Rayyan, Al Rayyan, Qatar
Posted December 4, 2025
Full Time
About the Company
Madre Integrated Engineering is a Qatar‑based multinational firm that specializes in triangular employment and outsourcing, connecting global talent with high‑value engineering and infrastructure projects. Leveraging a unique triangular model, the company supplies skilled manpower, delivers agile project solutions, and offers end‑to‑end facilities management, enabling clients to focus on core objectives. With a deep network across diverse industries, Madre assembles dynamic teams that drive innovation and exceed project expectations. The firm’s commitment to excellence, cross‑border collaboration, and comprehensive service integration distinguishes it as a leader in global talent and facilities solutions.
Job Description
The Senior Helpdesk Specialist will oversee and support the daily operations of the IT helpdesk at Qatar, ensuring efficient delivery of technical support services across all museum locations.
Requirements
- Serve as the escalation point for complex technical issues raised by Helpdesk Specialists
- Lead the helpdesk team in delivering timely and effective technical support to end users
- Troubleshoot and resolve advanced hardware, software, network, and system issues
- Develop and maintain documentation, including troubleshooting guides and SOPs
- Provide training, coaching, and guidance to helpdesk staff to enhance service quality