Customer Success Manager

Suger is a revenue platform that helps customers grow on the cloud marketplaces of AWS, Azure, GCP, and Alibaba. We're seeking a Customer Success Manager to drive adoption, retention, and expansion of mid-market and enterprise accounts.

Requirements

• Experience in Client Support: 3+ years of experience in a customer-facing role, ideally within a SaaS or tech environment.
• Experience supporting technical or enterprise-level customers.
• Strong Communication Skills.
• Problem-Solving Ability.
• Experience with CRM and Customer Success Platforms: Familiarity with tools such as Salesforce or HubSpot.
• Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
• Ability to work effectively with cross-functional teams (sales, product, support) to ensure customer needs are met and to drive a seamless customer experience.
• Familiarity with SaaS products and an understanding of the technology and software landscape is a plus.

Benefits

• Competitive cash and equity compensation.
• Opportunities for growth and advancement within the company.
• Flexible work environment with a strong team culture.