Customer Success Manager

SUSE is seeking a Customer Success Manager to build strong relationships with key enterprise and global customers, ensuring they fully realize the value of SUSE's Open Source Infrastructure solutions. The role involves creating and executing structured Customer Success Plans, collaborating with cross-functional teams, and driving customer satisfaction and product adoption.

Requirements

• Experience in a CSM or Software Sales role in the region
• Fluent English
• Significant experience collaborating with senior IT and business leaders, as well as internal cross-functional teams
• Proven experience in post-sales customer advocacy and engagement
• Track record of successfully managing customer journeys and engagements
• Strategic thinking with a hands-on approach, consistently achieving high customer satisfaction and retention
• Knowledge of IT and Open Source markets and solutions
• Proven ability to meet targets and goals consistently

Benefits

• Competitive salary
• Opportunities for career growth and development
• Dynamic and evolving work environment
• Collaborative and inclusive global community
• Flexible work arrangements