Manager, Customer Success
StraighterLineUnited States
Posted December 18, 2025
Full Time
About the Company
StraighterLine is a mission-driven organization that provides high-quality, affordable, online courses to help learners earn college credit and meet their professional goals.
Job Description
StraighterLine is a mission-driven organization that provides high-quality, affordable, online courses to help learners earn college credit and meet their professional goals. We are seeking an experienced Manager of Customer Success to lead our efforts in ensuring early childhood educators, programs, and partners get maximum value from our products, supporting stronger outcomes for children nationwide.
Requirements
- 4+ years of Customer Success, Customer Experience, or related experience in SaaS or EdTech
- Direct teaching or early childhood education experience (or strong knowledge of early childhood programs and workforce requirements)
- Experience building or scaling a Customer Success team from the ground up
- Strong understanding of subscription/renewal metrics, enablement strategies, and customer engagement analytics
Benefits
- Generous time off policies
- 13 public holidays
- Medical, Dental, and Vision Insurance Coverage
- 401K Safe Harbor
- Six weeks paid parental leave
- Free StraighterLine courses for you and your family members