Customer Success Manager (m/w/d)
SoSafeMadrid, Community of Madrid, Spain • Berlin, Germany
Posted February 19, 2026
Full Time
About the Company
SoSafe is a leading human risk management provider in Europe, on a mission to make the digital world safer by addressing the human factor in cybersecurity.
Job Description
Customer Success Manager role at SoSafe, a leading human risk management provider in Europe, with focus on Spanish and Italian customers, ensuring they derive maximum value from the SoSafe product suite.
Requirements
- 2+ years of experience in Customer Success, Account Management, or Consulting
- Excellent written and spoken Spanish and English
- Experience working within a SaaS environment
- Analytical thinking and data storytelling skills
- Stakeholder management and communication skills
- User-centric passion and drive to find solutions
- Collaborative spirit and ability to thrive in a scale-up team environment
Benefits
- Flexible hours
- 33 vacation days
- Access to Open Up, corporate discounts
- Virtual events, collaborative team activities, and opportunities for local meet-ups
- Tech equipment, referral bonuses, dog-friendly HQ
