Customer Success Manager

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. The Customer Success Manager is responsible for the day-to-day management of assigned customer accounts, working closely with sales teams, professional services, and product management to understand and resolve customer issues.

Requirements

• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
• Knowledge of privilege access management and cybersecurity best practices
• Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
• Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions
• Competency with Salesforce and Customer Success Management platforms
• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
• Excellent verbal and written communication skills

Benefits

• Competitive salaries
• Meaningful bonus program
• Excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays