Customer Success Manager
DelineaCanada
Posted January 15, 2026
Full Time
About the Company
Delinea delivers a unified identity and privileged access management platform that secures user interactions across cloud, on-premises, and SaaS environments. By embedding context-aware intelligence throughout the identity lifecycle, the platform automatically identifies users, assigns appropriate access levels, monitors activity, and responds to anomalies in real time. Its rapid deployment—achievable in weeks rather than months—and low operational overhead, requiring only a fraction of the resources of competing solutions, make it an attractive choice for organizations prioritizing both security and efficiency. Delinea’s focus on intelligent authorization, privileged identity management, and comprehensive cloud security positions it as a leader in modern enterprise identity protection.
Job Description
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Delinea is looking for an experienced Customer Success Manager to own and grow customer relationships, drive production adoption, and ensure customer realized value.
Requirements
- Manage a portfolio of Enterprise accounts and serve as the primary point of contact.
- Drive onboarding, product adoption, and track customer business objectives and goals.
- Lead regular customer check-ins tracking customer success plans along with quarterly business reviews.
- Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
- Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
- Align cross-functionally on upcoming renewals and potential expansions.
- Act with urgency and provide continuous customer communication on customer requests.
- Develop, prepare, and nurture customers
Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays
