Customer Programs Manager - spanish speaking (m/f/d)

SoSafe has the ambition to become the leading human risk management provider in Europe, and we are looking for a Customer Programs Manager to oversee our mid-market customers' journey from onboarding to renewals through ad-hoc calls, webinars and 1 to Many interactions. This role will be at the forefront in creating different engagement models for our customer base in Spain, ensuring onboarding assets localization, product adoption, and successful retention.

Requirements

• 1 year + of experience in a customer-facing inside sales, customer success, BDR or Product Marketing role
• Experience with SaaS tech stack (Salesforce, Highspot, Planhat etc.)
• Diplomacy, tact, and poise when under pressure working through customer issues and escalations
• Solution-driven mindset, enjoying leveraging data to back hypotheses and deliver results
• Spanish and English fluency

Benefits

• Flexible hours
• 33 vacation days
• Access to Open Up
• Corporate discounts
• Tech equipment
• Referral bonuses
• Dog-friendly HQ