Customer Programs Manager (m/f/d) – 1-Year Maternity Cover
SoSafeCologne, North Rhine-Westphalia, Germany • Berlin, Germany
Posted February 23, 2026
Full Time
About the Company
SoSafe is a security awareness scale-up that leverages behavioural science and data-driven learning to empower people against cyber threats.
Job Description
Customer Programs Manager (m/f/d) – 1-Year Maternity Cover to oversee customer journey from onboarding to renewals through ad-hoc calls, webinars and 1 to Many interactions, and create different engagement models for customer base to ensure product adoption and successful retention.
Requirements
- 1 year + of experience in a customer-facing inside sales, customer success, BDR or Product Marketing role
- Experience with SaaS tech stack (Salesforce, Highspot, Planhat etc.)
- German and English fluency. Spanish, French or Dutch is a plus!
- Diplomacy, tact, and poise when under pressure working through customer issues and escalations
- Solution-driven mindset, enjoying leveraging data to back hypotheses and deliver results
Benefits
- Flexible hours
- 33 vacation days
- Wellbeing and financial support: Access to Open Up, corporate discounts
- Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups
- Tech equipment
- Referral bonuses
- Dog-friendly HQ
