Desktop Support Specialist - Sacramento (hybrid)

We are seeking a motivated and customer-focused Desktop Support Specialist to join the SimpliGov team. This person will be responsible for providing internal technical assistance to end-users, maintaining hardware and software systems, and ensuring smooth day-to-day technology operations.

Requirements

• Provide Tier 1 and Tier 2 support for desktop, laptop, mobile devices, and peripheral equipment
• Install, configure, and troubleshoot operating systems and common business applications
• Deploy, patch, and update hardware and software using endpoint management tools
• Set up and maintain user accounts, permissions, and group policies in Active Directory and related systems
• Assist with workstation imaging, hardware rollouts, and asset inventory management
• Respond to support tickets via IT ticketing system
• Provide in-person and remote support for end-users across multiple locations
• Document solutions, maintain technical knowledge base, and escalate complex issues as needed
• Collaborate with systems and network administrators to support IT infrastructure
• Ensure compliance with security policies and participate in IT best practices
• Assist with occasional in-office responsibilities

Benefits

• Medical, dental, and vision insurance plans
• Company-sponsored life, short-term, and long-term disability insurance
• 11 Paid holidays
• Flexible paid time off policy
• 401k plan with 4% employer match
• Monthly stipends for home office expenses
• Monthly wellness stipends