Desktop Support Technician

EOS is a global leader in delivering innovative solutions that empower businesses and individuals to thrive. We are committed to excellence, integrity, and creating a positive impact in every market we serve.

Requirements

• Deliver a superior end user experience while maintaining a secure and well-managed environment.
• Provide direct support to various lines of business (LOB) users or contribute to projects that enhance the end user environment.
• Collaborate with the Service Delivery team to ensure desktop compliance with organisational standards.
• Partner with LOB teams to proactively manage applications and maintain a stable end user environment.
• Respond to user questions, incidents, and requests, ensuring accurate tracking, measurement, and escalation as needed.
• Follow industry and corporate standards and best practices, maintaining high efficiency.
• Support patching and upgrading of end user devices.
• Resolve quality and scheduling conflicts.
• Participate in a rotating shift schedule between 06:30 and 19:00.
• Be available for ad-hoc work outside regular hours, including weekends when necessary.
• Thrive in a high-pressure, fast-paced environment.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance