Senior Manager, Product Design & User Experience Research (UXR)

ServiceTrade is seeking a Senior Manager of Product Design & User Experience Research (UXR) to lead and scale our end-to-end product design and research capabilities. This leader will be accountable for design strategy, UX research excellence, and the delivery of intuitive, high-impact experiences across our platform serving commercial service contractors and their customers.

Requirements

• 6+ years of experience in product design, UX, or user research
• Experience designing AI
• Inquisitive, entrepreneurial and adaptive
• Proven experience leading product design and/or UXR teams in a B2B SaaS environment.
• Strong portfolio demonstrating customer-centered problem solving, system-level thinking, and business impact.
• Deep understanding of modern product development practices (discovery, agile, dual-track).
• Exceptional communication skills, with the ability to influence executives and cross-functional partners.

Benefits

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Community Impact Program (Volunteer)
• Tech and Wellness Stipend