Senior Customer Success Manager

As a CSM Team Senior Customer Success Manager, you will be responsible for building strong relationships with customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.

Requirements

• 2+ years in customer-facing roles, customer success/account management, and/or sales experience
• Customer value, ROI, and business outcome-driven mindset
• Skills in product training, and comfortable "re-re-selling" the customer on ServiceTitan
• Strong de-escalation and problem-solving skills
• Highly skilled in written and verbal communication
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution
• Self-motivated and able to work effectively in a remote setting
• Highly organized and detail-oriented
• Project management skills and experience are a plus
• Exceptional organizational and time management skills
• Empathetic with a customer-focused approach
• Passion for phone-based customer interactions

Benefits

• Flexible time off with ample learning and development opportunities
• Comprehensive onboarding program
• Leadership training for Titans at all levels
• Great work is rewarded through Bonusly, peer-nominated awards, and more
• Company-paid medical, dental, and vision
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools