Customer Success Manager
ServiceTitanUnited States
Posted May 21, 2025
58400 - 78100 USD year
Full Time
About the Company
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.
Job Description
As a CSM Team Customer Success Manager, you will play a crucial role in ensuring our customers' success and satisfaction. You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results.
Requirements
- 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred
- A customer value, ROI, and business outcome-driven mindset
- Strong de-escalation and problem-solving skills.
- Highly skilled in written and verbal communication
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
- Self-motivated and able to work effectively in a remote setting
- Highly organized and detail-oriented
- Project management skills and experience are a plus.
Benefits
- Flextime, recognition, and support for autonomous work
- Holistic health and wellness benefits
- Support for Titans at all stages of life
- Fair and equitable compensation for all employees