Manager, Customer Success Enterprise

At Aspire, we’re building the future of the green industry—and we’re doing it with a team of innovators who care deeply about solving real problems for real contractors. We move fast, collaborate boldly, and take ownership for delivering extraordinary value. Every teammate at Aspire has the opportunity to shape our trajectory, elevate our customers, and help build something extraordinary.

Requirements

• 6+ years of experience in Customer Success, Account Management, or related customer-facing roles in a B2B SaaS environment
• Prior experience managing or mentoring customer-facing teams, ideally supporting enterprise or strategic accounts
• Strong understanding of how customers derive value from SaaS products and how adoption, engagement, and outcomes drive retention and growth
• Experience working with executive stakeholders and navigating complex customer organizations

Benefits

• Flexible time off
• Recognition and support for autonomous work
• Comprehensive onboarding program
• Leadership training
• Bonusly
• Peer-nominated awards
• Holistic health and wellness benefits
• Company-paid medical, dental, and vision
• FSA and HSA
• 401k match
• Telehealth options
• Support for Titans at all stages of life
• Parental leave and support
• Up to $20k in fertility services
• Surrogacy and adoption reimbursement
• On demand maternity support
• Free breast milk shipping
• Pet insurance
• Legal advisory services
• Financial planning tools