Director, Client Success

Director, Customer Success at Aspire, leading a high-performing team to drive customer success and satisfaction, with a focus on scalability, empathy, and execution.

Requirements

• 10+ years of experience in post-sales functions such as Customer Success, Account Management, or related customer-facing leadership roles
• Demonstrated ability to lead multi-layered Success organizations that deliver both qualitative and quantitative customer outcomes
• Deep understanding of recurring-revenue business models, customer value drivers, and the levers that influence retention and expansion

Benefits

• Flexible time off with ample learning and development opportunities
• Holistic health and wellness benefits (medical, dental, vision, FSA, HSA, 401k match, telehealth)
• Support for Titans at all stages of life (parental leave, fertility services, adoption reimbursement, pet insurance, financial planning tools)