Principal Consultant, Change Management
ServiceRocketPalo Alto, California, United States
Posted November 19, 2025
Full Time
About the Company
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, committed to the development of every Rocketeer and the trust of every customer.
Job Description
We are seeking a Principal Consultant in Change Management to lead our change management workstream across the most strategic client engagements. This role is a critical force multiplier, ensuring that every technical solution we deliver is met with high user adoption, proficiency, and sustainable utilization.
Requirements
- 10+ years of professional experience in management consulting, organizational effectiveness, or digital transformation leadership
- Demonstrable expertise in applying structured Change Management methodologies (e.g., ADKAR, Prosci)
- Proven experience in applying the ADKAR change management methodology, linking ADKAR outcomes to technical implementation milestones
- Proven track record leading change initiatives specifically related to Atlassian products (Jira, Confluence, JSM), Cloud Migration, and ITSM transformation
- Exceptional executive-level communication, presentation, influencing, and facilitation skills
Benefits
- Share the fruit program
- Stock options
- Health insurance
- Retirement plan/funds saving
- Career pathways program
- Generous monthly fixed allowances
- Generous PTO plus one cultural heritage and community day