Junior Customer Success Manager - French Speaker (Remote from Zagreb)

We're looking for a proactive and collaborative Customer Success Manager to join our growing Customer Success team. You'll ensure our French customers get off to the best possible start with Sendcloud and drive real, measurable impact throughout their journey.

Requirements

• Bachelor's degree
• 1+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce
• 1+ years of relevant experience as Customer Success, Account Manager, Customer Service Agent, or other customer-facing roles
• Commercially driven mindset—experience with upsell, renewals, or opportunity spotting
• Comfortable navigating complex setups and cross-functional challenges
• Fluent in French and English; another language is a plus

Benefits

• Fully remote setting
• €500 budget to set up your home office
• Competitive salary + bonus based on team performance
• €2,000 annual learning budget
• 4-week sabbatical after 3 years
• Access to employee discounts across tons of brands