Senior IT Support Specialist
Rocket SoftwareRogers, Arkansas, United States
Posted December 22, 2025
96158.2 - 120197.8 USD gross before taxes
Full Time
About the Company
Rocket Software is the global technology leader and partner of choice empowering the world's leading businesses on their modernization journeys, spanning core systems to the cloud. Trusted by over 12,500 customers, 750 partners, and more than 3,200 employees around the world, Rocket Software empowers companies to maximize their data, applications, and infrastructure to deliver critical services that power our modern world. Rocket Software is a privately held U.S. corporation headquartered in the Boston area with centers of excellence strategically located throughout North America, Europe, Asia, and Australia. Rocket Software is a portfolio company of Bain Capital Private Equity.
Job Description
As a Senior IT Support Specialist for Rocket Software, you will be part of a global fast paced IT organization providing world class support services to software development labs and internal business units. You will provide 2nd line support to Rocketeers, acting as an escalation point for IT Support Specialists.
Requirements
- Provide level 2 support to Rocketeers working to resolve more complex issues.
- Understand and apply advanced principles of Rocket’s IT Service Management tool set.
- Create and validate knowledge articles to solve more complex Service Requests and Incidents.
- Act as the primary escalation point for Associate IT Service Desk Specialists, IT Service Desk Specialists and IT Support Specialists.
- Work under limited direction of a manager and/or more senior team members.
- Contribute to projects and initiatives within EUX and the wider IT group.
Benefits
- Unlimited Vacation Time
- Paid holidays and sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities