Support Specialist
RightslineNoida, Uttar Pradesh, India
Posted June 22, 2025
Full Time
About the Company
Rightsline is a global SaaS platform that empowers IP owners of all sizes to efficiently identify, manage, and monetize their intellectual property across the entire lifecycle. By integrating licensing, royalties management, and contract administration into a single, cloud‑based solution, Rightsline delivers 360‑degree visibility for finance, legal, operations, and strategy teams. Its technology streamlines rights in and rights out processes, distribution avails, participations accounting, and media economics for industries ranging from media and entertainment to gaming, publishing, consumer products, life sciences, and high‑tech. The company’s distinctive edge lies in being the only rights and royalties management software designed to simplify complex IP workflows while unlocking new revenue opportunities.
Job Description
We're seeking a Support Specialist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication.
Requirements
- 3+ years experience in a B2B technical support role.
- BCOM, BBA, BA & MBA would be preferred.
- Ability to write clearly and concisely, and communicate instructions or explanations appropriately.
- Proficiency in reading and writing in English is required.
- Strong sense of ownership and proven ability to adapt.
- Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.)
- Proficient in Excel and data manipulation
- Understanding of SQL and database practices.
- Excellent communication and customer service skills
- Ability to troubleshoot and resolve technical issues
- Strong problem-solving and analytical skills
- Experience with ticket management systems and software configuration
- Ability to work collaboratively with internal teams and build sustainable customer relationships
Benefits
- As per market standards!