Senior Customer Success Manager
RevealChicago, Illinois, United States
Posted August 26, 2025
Full Time
About the Company
Reveal is a cloud-based eDiscovery software provider offering comprehensive solutions for legal professionals. With features like early case assessment, artificial intelligence, and multilingual support, Reveal accelerates legal review processes for clients across various industries globally. Its intuitive design and deployment flexibility make it a distinctive choice in the complex world of electronic discovery.
Job Description
The Senior Customer Success Manager is responsible for building relationships with customers, understanding their needs, mitigating risk, and driving product adoption. This role requires strong communication, organization, and problem-solving skills within the eDiscovery or data forensics industries, and requires a commitment to a five-day work week in a hybrid arrangement.
Requirements
- Experience in account management or consulting within eDiscovery, data forensics, or legal industry.
- Understanding of customer health and proactive renewal risk mitigation.
- Excellent communication skills to build customer confidence.
- Proactive management of multiple accounts.
- Ability to thrive in a fast-paced, collaborative environment.
Benefits
- Competitive salary
- Comprehensive benefits package
- Hybrid work environment
