Senior Customer Success Manager
Findhelp, A Public Benefit CorporationMadison, Wisconsin, United States • Denver, Colorado, United States • Austin, Texas, United States
Posted December 7, 2023
98400 - 147600 USD year
Full Time
About the Company
Findhelp, a Public Benefit Corporation founded in 2010, is dedicated to enhancing community well-being by connecting individuals to essential programs with dignity and ease. The company's software platform offers comprehensive solutions for managing care across sectors including healthcare, social services, and corrections. Key features include screening, closed-loop referrals, outcomes tracking, and actionable insights, positioning Findhelp as a leader in modernizing the social safety net.
Job Description
Findhelp is a social care organization connecting people with resources and tracking impact. They are seeking a Senior Customer Success Manager to build customer relationships, onboard new customers, and grow accounts. This role involves advocating for the customer and driving usage across multiple organizational teams, fostering a positive team culture.
Requirements
- BS/BA degree or equivalent
- 7+ years experience in account management, customer success, project management
- Experience with technology and SaaS application support
- Customer-focused, enthusiastic, service-oriented
- Skilled at problem-solving, decision making, negotiations
- Superior communication skills
- Ability to travel
Benefits
- 401k & Stock options
- Free food and onsite gym
- Paid parental leave
- Competitive PTO & 9 paid holidays
- Employee only paid Health, Dental, and Vision insurance
- Dog-friendly office
- 24/7 access to telemedicine and counseling
- Book Purchasing Program
