Manager, Technical Account Management & Professional Services
RetoolLondon, England, United Kingdom
Posted January 28, 2026
Full Time
About the Company
Retool is a low‑code platform that enables developers to build internal software powered by AI, integrating large language models, APIs, and data sources into custom applications, agents, and workflows. It provides a flexible application layer for AI that balances rapid development with full control and quality assurance. Trusted by over 10,000 companies—including Amazon, Stripe, and Brex—Retool combines powerful pre‑built building blocks with the ability to extend functionality through custom code, accelerating deployment across enterprises. The platform’s distinctive edge lies in its seamless blend of low‑code simplicity, AI integration, and enterprise‑grade scalability, allowing teams to deploy sophisticated AI solutions faster and more reliably.
Job Description
We’re looking for a people manager to lead a combined EMEA team of Technical Account Managers (TAMs) and a Professional Services team (Resident and Solutions Architects). This role owns team performance and customer outcomes, representing the team internally and externally, and partnering closely with Sales, Support, Product, and regional leadership to drive customer success at scale.
Requirements
- 5+ years of experience in Technical Account Management, Professional Services, Solutions Engineering, or similar customer-facing technical roles
- Prior people management experience, including ownership of performance, growth, and delivery outcomes
- Strong understanding of enterprise customer journeys, technical scoping, and services delivery
- Proven ability to lead cross-functional work across Sales, Support, Product, and Engineering
- Clear, empathetic communicator with strong judgment in customer-facing situations
- Experience operating within packaged or consumption-based services models
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week