Customer Success Manager

As a Customer Success Manager (CSM), you'll be the trusted partner for our customers—ensuring product adoption, guiding them through additional features, and driving long-term success. You'll play a critical role in building strong relationships, solving challenges, and helping customers get maximum value from our platform.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related role (B2B SaaS experience preferred)
• Background in construction (electrical, mechanical, or general) or construction technology is a strong plus
• Excellent communicator with strong interpersonal and problem-solving skills
• Quick learner with technical aptitude and experience using CRM or customer success tools (Salesforce, MS Office, etc.)
• Proactive, self-motivated, and able to thrive in a collaborative environment

Benefits

• Competitive salary
• Annual Bonus
• Healthcare benefits including medical, dental, vision, life insurance, STD and LTD.
• 401(k) with company match.
• 2 weeks PTO in 1st year