Customer Success Manager

We are looking for a Customer Success Manager to join our RELEX family in the US. You will help the team achieve customer success by building high-quality customer relationships, leading KPI target discussions, and pursuing incremental SaaS revenue from upsell and cross-sell opportunities.

Requirements

• Minimum 2-5 years of relevant work experience in SaaS Customer Success Management, IT Service Management, Management Consultancy, Supply Chain Management, or Account Management role
• English and Spanish fluency is a must – Portuguese is a plus
• Experience in having full customer responsibility, developing customer accounts, managing development roadmaps, and actively building pipeline and closing cross sell and upsell opportunities
• Relevant Master's or Bachelor’s degree with an excellent academic record in e.g., Industrial Management, Business Administration, Business Management, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Logistics, Supply Chain Management or Supply Chain Engineering

Benefits

• Flexibility for schedules
• Genuine work-life balance
• Career progression opportunities
• Growth within and across teams