Customer Success Manager

We're seeking a full-time Customer Success Manager to join our growing Partnerships team. At Recover, the Partnerships team works closely with government and community organizations to connect clients to care and ensure partners receive timely updates on treatment progress.

Requirements

• Conduct consistent outreach to referral partners through email and phone, strengthening relationships and keeping Recover top-of-mind as a trusted treatment partner
• Manage referral pipelines in our CRM, tracking outreach activity, partner engagement, and referral flow to ensure efficiency and accountability
• Provide timely updates to referral partners to build trust and transparency
• Maintain reporting calendars and coordinate with clinical and intake teams to deliver accurate, on-time reports
• Identify gaps in referral relationships or communication, and work proactively with the Head of Partnerships to strengthen processes and outcomes

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off