Customer Success Manager

The Customer Success Manager is tasked with leading proactive customer engagements, fostering exceptional customer lifetime value, and driving positive outcomes in customer health, retention, and advocacy within their territory. This territory-based role requires the CSM to act as a trusted advisor, conducting regular cadence calls, customer onsite visits, annual business reviews, and tailored customer success plans.

Requirements

• 3 years or relevant experience in Sterile Processing Lead or Educator roles, ideally with Censitrac super-user experience
• Bachelor’s degree or equivalent work experience required
• CCSVP or higher certification, or able to attain in the first 6 months in role
• Experience with interacting with stakeholders in the sterilization, hospital hygiene or operating room fields
• Ability to diagnose complex issues, comprehend the full breadth of services, blend them into practical solutions that meet our clients’ needs, and articulate them across multiple disciplines
• Excellent organizational skills, a high degree of adaptability and the ability to anticipate and respond to changing priorities
• Strong communication skills (oral and written) and the ability to use them at several organizational levels
• Strong analytical, commercial and digital literacy such as Excel, Sharepoint, Oracle, Salesforce.com, and CRM tools
• Available to travel approximately 30% of the time