IT Helpdesk Support
Questronix CorporationManila, Philippines
Posted May 9, 2025
Full Time
About the Company
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts.
Job Description
This IT Helpdesk Support position involves serving as the primary point of contact for customers with technical assistance via phone or email. The role focuses on troubleshooting, problem-solving, and guiding customers through solutions. It also involves tracking issues, updating customer status, and providing feedback.
Requirements
- At least 2 years of experience providing level 1 or above help desk support in IT operations
- Excellent communication skills
- Proven analytical and problem-solving abilities
- Ability to prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Patience for dealing with difficult customer-service situations
