IT Helpdesk Specialist
Questronix CorporationMandaluyong, Philippines
Posted August 30, 2024
Full Time
About the Company
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts.
Job Description
The IT Helpdesk Specialist will serve as the first point of contact for customers seeking technical assistance, providing troubleshooting, and guiding them through problem-solving. They will ensure accurate records, follow-up with customers, and identify areas for improvement. The role involves a hybrid work setup in Ortigas Center, Metro Manila.
Requirements
- At least 2 years of experience providing level 1 or above help desk support in IT operations
- Excellent communication skills
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Patience for dealing with difficult customer-service situations
- Amenable to work hybrid set up (Ortigas)
