IT Helpdesk
MCIAngeles, Philippines
Posted October 10, 2025
Full Time
About the Company
MCI is a tech-enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries.
Job Description
MCI is seeking a skilled IT Helpdesk Specialist to join our IT support team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service.
Requirements
- Provide first-level technical support to end-users via phone, email, or in-person.
- Assist users in resolving hardware and software issues, including desktops, laptops, printers, and applications.
- Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing solutions.
- Collaborate with IT teams to ensure the overall health and security of IT systems.
- Maintain accurate records of user issues, resolutions, and troubleshooting steps.
Benefits
- HMO Coverage plus a dependent
- Dental Coverage
- In-house dental assistance worth ₱5,000
- Free meal during training
- Allowances for rice, clothing, laundry and meals
- Performance and loyalty bonuses
- Frequent disinfection, fogging of workplace
- Employee shuttle services
- Company retreats and off-site events
